5 Questions to Ask when Choosing an e-Discovery Provider

e-discovery provider

Choosing an e-discovery provider is an important decision that could greatly affect your case. If you are considering multiple providers, here are some questions to keep in mind:

1. Who Will I Be Working With?

With large technology companies and consulting firms, you will often end up assigned to a junior associate or working with a team of non-dedicated employees who split time between multiple clients’ e-discovery projects. However, it is in your best interests to have a dedicated e-discovery technology expert who knows your case inside and out. With the complexities and extended duration of large-scale e-discovery, you want to be able to establish a good rapport and solid working relationship with someone whom you know you can trust.

2. What Experience Do You Have with My Type of Case?

Unless you are dealing with a truly unprecedented type of matter (which can happen in the world of e-discovery), you generally want to make sure that your e-discovery provider has experience that is relevant to your specific case. Has the provider handled cases like yours? Do they have experience with the relevant type(s) of electronically-stored information (ESI) and volume of data? Knowing the answers to these questions will be critical to ensuring that your provider can hit the ground running, and avoid hiccups along the way.

3. What Types of E-Discovery Technology Can You Leverage?

While some providers stick to their preferred technology solutions, the truth is that there are numerous solutions available (more now than ever before). Your e-discovery provider should be able to make recommendations that are specifically tailored to the unique needs of your particular case. From cloud storage to case management to technology-assisted review (TAR), you want a provider who is fully up to speed on all of the tools that are at your disposal.

4. Can You Provide Some References?

Unbiased feedback from an e-discovery provider’s current and former clients will often be the best indicator of what you can expect once the sales process is complete. E-discovery providers should be more than willing to provide references, and you should ask their references questions like:

  • What types of ESI were involved in your case? How much data was involved?
  • Did you experience any problems with the provider?
  • What software did they use?
  • How quickly were you able to get started?
  • Did the provider meet all deadlines? Overall, did they meet your expectations?
  • Would you use the provider again?

5. Why Should I Choose You Over Your Competitors?

Your e-discovery provider should be able to pinpoint the reasons why its managed services and other offerings are superior to those of its competitors. If a provider can’t identify what sets it apart, you should look for another provider that can.

Expert E-Discovery Solutions | Cadence Legal Technologies

At Cadence Legal Technologies, we provide full-service e-discovery technology and management solutions, and we have extensive experience in a wide range of matters involving virtually all types of ESI. If you would like more information about what sets us apart from other providers, call (804) 916-1545 or send us an email today.